Automating Global Documentation with Generative AI
How we helped a global carrier reduce document processing time from hours to seconds using Azure OpenAI and RAG.
The Challenge
The client handled over 5,000 international shipping manifests daily. Each document required manual verification against customs regulations, resulting in significant delays, high operational costs, and frequent human errors that led to port fines.
The Pain Point
"Our scaling was capped by the number of people we could hire to read documents. We needed a digital brain that could understand shipping jargon as well as our senior staff."
The Solution
We implemented an Intelligent Document Processing (IDP) engine powered by Azure OpenAI (GPT-4o). The solution used Retrieval-Augmented Generation (RAG) to cross-reference manifest data with a private database of global trade compliance laws.
Technical Implementation:
- Data Ingestion: Azure Logic Apps triggered every time a new PDF arrived in Blob Storage.
- Vector Search: Azure AI Search indexed the documents for lightning-fast retrieval.
- Human-in-the-Loop: A custom UI for staff to review AI flags before final submission.
The Results
85%
Reduction in Manual Labor
99.2%
Extraction Accuracy
$1.2M
Annual Operational Savings
Technologies Used
"The AI solution provided by RM Enterprise has fundamentally changed our competitive position in the global market."